General information about the bus
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What is the Address of the Bus Station/Stop?
With the search results from CheckMyBus, you can easily check the exact address of the station or stop of origin as well as the address of your destination. These results are also accompanied by a map showing the exact location. Where can you find this information? Very easy. All you need to do is click on the „+“ symbol on the left end of each result and you will obtain all the necessary information of both the route and the stations. To view the maps of the stations, just click on the connection and the maps of both stations will appear as well as the addresses.
If you are unsure if you’ve entered the right information or want to double check, you don’t have to worry because all the bus companies show a summary of the purchase before making the payment. Naturally the address of the stations and/or stops also appear on the bus ticket.
What to Do if the Bus Leaves or Arrives Late?
The passenger transport companies do not respond to delays that are not directly attributable to them, caused by a fortuitous event or due to legal or administrative requirements.
In case the cause of the delay is attributable, it is necessary to make a formal claim to demand the corresponding compensation for damages that may have been caused to the traveler. In this case, the passenger must demonstrate the damage and its economic repercussions by presenting all the invoices and pertinent receipts that show the generated expenses.
In case of a breakdown during the trip, the bus company must find and pay for the alternative means necessary to take passengers to their final destination as quickly as possible. In case of lodging or maintenance costs, it will also be the company that has to assume them.
Some bus companies, such as Greyhound, offer a bus tracker that allow you to search for a bus based on its schedule number and date or arrival and departure cities.
How Much Time in Advance is Necessary to Take the Bus?
Naturally, there are several factors that affect the amount of time necessary for the traveler to arrive at the bus station or stop. In case of domestic trips, with the ticket already printed and without special luggage it is usually sufficient to be about 10-15 minutes early. In general, when it comes to international routes, it’s a good idea to arrive at the station at least 30 minutes before the bus leaves.
Do you travel with your bicycle, with a baby carriage or do you have special needs to be accommodated during the trip? Companies recommend arriving at least 30 minutes ahead of time to avoid possible unforeseen events, regardless of whether it is a national or international trip.
Our recommendation: it is always better to arrive relaxed and with time to spare than to arrive running or even miss the bus for arriving too late.
What Do I Do if I’ve Missed the Bus?
If you miss the bus for reasons beyond the control of the company, each company has its own regulations and the corresponding conditions of change and cancelation apply. While in many cases, you can exchange your ticket for another date or time for an extra fee, many companies offer flexible ticket schemes that can help prepare for any potential travel changes. Jefferson Lines offers the option to purchase Refundable Tickets, which are valid for travel for up to a year after the purchase date. These tickets do not need to be updated when traveling via the same scheduled route for a different day, and can still be used. Should the schedule need to be changed, the tickets can be brought to the nearest bus stop for no extra charge. Greyhound offers a similar option with its Flexible Tickets, which allows for passengers to receive full refunds if they haven’t used their ticket or half refunds if only half of a round trip is used, and exchange the ticket to another date free of charge.
Can Unaccompanied Minors Travel by Bus?
In many cases, children who are aged 12 to 16 can travel unaccompanied on the bus, provided they fill out an Unaccompanied Child Form. Both Greyhound and Jefferson Lines use this form for underage passengers, which requires:
– Passengers aged 12 to 16 must pay full fare (rather than any discounts they may receive when accompanied by an adult).
– The trip should be direct, without any transfers, and can last for a maximum of eight hours (each direction) between 7:00 a.m. and 8:00 p.m.
– Both the departing and destination stations should be full serviced facilities and not curbside stops which should be open when the child’s bus is scheduled to arrive.
– The person who is meeting the unaccompanied child listed on the form must have a positive ID as well, otherwise the child may be released to the custody of Child Protective Services or local authorities.
– An additional fee of $15 ($30 for roundtrips) for each child traveling unaccompanied.
When traveling with megabus however, all children under 17 are required to be accompanied by an adult or someone at least 17 years of age.
I am an interstate bus operator and would like to partner with you in selling bus tickets. Can you assist me please. My routes are from NY Penn Station to Washington DC Union Station and DuPont Circle.
Hola, hemos reservado boletos de autobús con usted, pero no obtuvimos boletos solo con el número de reserva. infórmenos con gratitud si el número de reserva es suficiente.
Le escribo a mi amigo tan difícil de escribirte.
saludos cordiales
Estimado Shaban;
Gracias por tu mensaje. Nosotros en CheckMyBus solo ofrecemos información sobre los mejores precios y rutas de autobús, no vendemos los tickets directamente simplemente redirigimos a las páginas de nuestros socios. En este caso, te recomendamos contactes directamente a la empresa con la que viajarás o con la que compraste los boletos y ellos te ayudarán con esta situación.
Saludos,
Equipo de Asistencia CheckMyBus
I have booked a bus ride from burgas to istanbul for the 15th of August…through metroturizm but I didn’t receivethe tickets from them and when i tried to call they don’t speak a language other than turkish, what to do in such a case??
Dear Zuhde,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. Unfortunately, in this case the only way to receive your tickets or a possible refund is to get in touch with the company directly. You can also try cancelling your tickets to receive a refund and then try rebooking your trip.
Best regards,
Your CheckMyBus Support
Hi Mybus,
Planning to book from Ho Chi Minh Vietnam going to Siem Reap Cambodia. Our children are 10years and 13 years of age. Are they still consider as child? Or adult? Accoring to your policy.
Thank.
Dear Mary Ann,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus connection in our search engine, you are then redirected to the company’s webpage to make the booking and payment. Different bus providers have different policies regarding child tickets, so we suggest getting in contact with the bus company you plan to travel with directly to know for sure.
Best regards,
Your CheckMyBus Support
Hi, We are planning to take the bus from Windsor – Toronto tomorrow below are the details. But I am wondering if there is a stop in Mississauga, Ontario.
Windsor, ON – International Transit Terminal
Duration 4h 50m
1 Change
7:50 PM
Toronto, ON – Pearson International Airport
Dear Sudha,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal,” you are then redirected to the bus company’s webpage to make the booking and payment. To know for sure if the connection stops in Mississauga, we suggest contacting the bus company directly.
Best regards,
Your CheckMyBus Support
DOES FLEX BUS LET SERVICE ANIMALS ON BUS
Dear Robert,
Thank you for your message. With which bus company would you like to travel with? Unfortunately, many major intercity buses do not allow pets onboard, such as FlixBus and Greyhound. To be sure what’s allowed on the bus, we suggest contacting the bus provider you’d like to travel with directly.
Best regards,
Your CheckMyBus Support
come to check my bus – get given flights only in my result. Fail.
Dear Ven,
Thank you for your feedback. For which route were you searching? Unfortunately, we don’t always have available bus connections to display, but always try to show an alternative if this is the case. We’re always working to expand our bus content and hope you can find everything you’re looking for next time you search.
Best regards,
Your CheckMyBus Support
Hello. My bus is 10 minutes late. I can’t find a number or tracking of the bus to know if it’s coming or not. It’s my first time using your service so I am not sure how dependable you are. How long should I wait? I am going from Mont Tremblant to grand Remus Quebec and then grand Remus to Ottawa Ontario. I am at Tue pickup location petrol Canada on Monte Ryan. Please let me know. I need to be in Ottawa in the morning. Thanks
Dear John,
Thank you for your message. Please note that CheckMyBus is an intercity bus price comparison portal and doesn’t sell tickets or operate buses. When you click “view deal” on a bus connection in our system, you are then redirected to the bus company’s webpage to make the booking and payment. For a better idea of how long the bus will be, we suggest contacting the company that you booked your trip with to be sure.
Best regards,
Your CheckMyBus Support
how can I get children discount while booking online on your website? It is taking full adult fare while i select children.
Dear Naseem,
Thank you for your message. Unfortunately, this function is currently unavailable for some of our companies to display children’s tickets. Once you’re redirected to the bus company’s webpage, you should be able to change the ticket fare on their website. We apologize for the confusion and inconvenience and are always working to improve our website.
Best regards,
Your CheckMyBus Support
Hi!
We are interested in booking buss tickets from Milano Bergamo AirPort to Verona. My question is, What happens if we are late for the buss because the airplane is late? Can we take the next buss (for example You have busses 9:10 AM and 12:15 PM. If we are late for the 9:10 buss can we take the 12:15 one?)
Thank You for Your answers!
Best regards
Robert
Dear Robert,
Thank you for your message. Typically, when you book a bus ticket for a specific time, you can only use it for that time. However, some bus companies, such as FlixBus, allow for a flexible ticket which allows you to take any bus within a certain time from your original booking date. If you have any further questions, please feel free to get in touch with us again.
Best regards,
Your CheckMyBus Support